← Back to Home

Refund Policy

1. Overview

This Refund Policy applies to all purchases made through Yubnal AI via our secure payment system. As Yubnal AI offers digital services and credits for automated rendering, all purchases are generally non-refundable once the service has been used.

2. Strictly Non-Refundable

Except where required by applicable consumer law, all purchases are generally non-refundable once credits or services have been used. Because Yubnal AI relies on extensive cloud rendering that incurs direct and immediate server costs, you cannot claim a refund for simply changing your mind or no longer needing the service after consumption.

3. Exceptions (Technical Errors)

We may issue a refund solely at our discretion under the following rare conditions:

  • The credits were not delivered or applied to your account due to a major technical glitch on our end.
  • You were erroneously charged multiple times for the exact same transaction.
  • Major technical defects in the core service completely prevent you from using your purchased credits.

4. Requesting a Refund

To request a refund, please contact our support team through our contact form with your order number, the email address associated with your Yubnal AI account, and a detailed explanation of why you are requesting a refund.

All refund requests are reviewed within 5–7 business days. Approved refunds will be credited back to your original payment method.

5. Chargeback Policy

We strongly encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Initiating a chargeback without first contacting us and allowing us a reasonable opportunity to resolve your concern may result in the immediate and permanent suspension of your Yubnal AI account. We work hard to resolve all legitimate billing disputes quickly and fairly.

6. Payment Processing & Business Details

Our order process is conducted securely by our authorized payment processors and Merchants of Record for all transactions. They handle all payment processing, subscription management, and payment-related security inquiries.

For official inquiries, you can reach our business at:

Yubnal AI
House No. 100, Street No. 9
Bahawalpur, District Bahawalpur
Punjab, 63100
Pakistan

7. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and are effective immediately.

Last updated: September 20, 2026